SMS Terms & Conditions

WorkMed California, APC (“WorkMed California,” “we,” “us”) sends text messages to patients about their care with our office. Messages are limited to:

• A link to a new-patient intake form you have been asked to complete
• Directions and parking information for your appointment
• Our privacy notice or these terms, if you ask for them

This is not a marketing program. We do not send advertising, promotions, or offers by text, and we do not text you about anything other than your own care with our office.

You are added to this program only after you agree to receive texts. In practice that means you told our staff or our AI phone assistant, during a call, that we could text you a link — for example, when you asked for the intake form.

We record the basis and the date of that agreement. Consent to receive texts is not a condition of receiving treatment. You can decline and we will read the information to you on the phone, mail it, or fax it instead.

Message frequency varies, and depends on your care. Most patients receive only one or two messages in total — typically a single form link after a call. We do not send recurring or scheduled messages.

Message and data rates may apply. Your mobile carrier’s standard messaging and data charges apply to messages you send and receive. We do not charge you for these messages.

Reply STOP to any message to be removed immediately. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, and REVOKE.

After you opt out you will receive one confirmation message, and then no further texts. Opting out of texts does not affect your care, and it does not stop us from phoning you or from sending mail about your claim.

If you change your mind, reply START to resume messages.

Reply HELP or INFO to any message for contact information. You can also reach us at (866) 980-9580 during Monday through Friday, 8:30 AM to 5:00 PM Pacific time; closed weekends.

Text messages are not monitored for emergencies. If you are having a medical emergency, call 911. Do not use text messages to report a medical problem, a worsening symptom, or an urgent question — call our office at (866) 980-9580 instead.

If you reply to one of our messages with anything other than the keywords above, your message is passed to our front desk staff and a person will follow up with you. There is no automated conversation by text.

Our messages contain links to pages on https://workmedca.com. We never send links to any other website, and we will never ask you for a password, a Social Security number, or payment information by text.

A link to your intake form is personal to you and expires after 14 days. It opens a blank form for you to fill in — it does not display any information we already hold about you. If you receive a text that appears to be from us but asks for something else, do not click it, and call us at (866) 980-9580.

Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and to network availability, and we cannot guarantee that any particular message will arrive.

Supported carriers may change without notice. If a message does not arrive, call our office at (866) 980-9580 and we will give you the information another way.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. Your number is passed only to the telecommunications carrier that delivers the message.

Our full Privacy Notice explains what we collect, who we share it with, and how long we keep it.

We may update these terms. The current version is always posted at https://workmedca.com/legal/sms-terms with its effective date at the top. Material changes to how the program works will be disclosed before they take effect.